HP
Herman P
1 reviews | Active since Jan 2010
29 May 2015, 09:26
Billed incorrectly and no response to my queries
I have an issue with my billing whereas I'm still being billed even though I cancelled all my services with Telkom when I moved to Australia. I've logged an online dispute and didn't receive feedback, then I sent an email via the \Contact Us"page on Telkom's website and didn't receive any feedback yet again. I've called the call center"
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Replies (1)
Telkom's replyOfficial
29 May 2015, 10:29Hello hermandup,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to our Cancellation Department and feedback will follow.
Apologies for any inconvenience caused.
Your social media reference number is SM114331.
Regards,
William Letwaba
Social Media Team
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to our Cancellation Department and feedback will follow.
Apologies for any inconvenience caused.
Your social media reference number is SM114331.
Regards,
William Letwaba
Social Media Team
Telkom's reply29 May 2015, 10:29
Official
Hello hermandup,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to our Cancellation Department and feedback will follow.
Apologies for any inconvenience caused.
Your social media reference number is SM114331.
Regards,
William Letwaba
Social Media Team
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to our Cancellation Department and feedback will follow.
Apologies for any inconvenience caused.
Your social media reference number is SM114331.
Regards,
William Letwaba
Social Media Team