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nkululeko N

1 reviews | Active since Mar 2013

21 Oct 2015, 12:10

Billed Incorrectly

Dear Telkom Mobile,<br> <br> I cancelled my contract with you two months ago, queried the incorrect billing statement about 4 times you did not fix this yet you keep debiting my account......Every time i call you promise someone will call me back and I never receive a call, that is lame.<br> <br> Please note, I will be reversing the debit order and porting my number while you think about calling me.<br> <br> Regards,<br> Angry Customer

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Replies (1)
Telkom
Telkom's reply21 Oct 2015, 12:30
Official
Hello Lampard,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is SM159424.

We apologise for any inconvenience caused.

Kind Regards,
Zulfah
Telkom Social Media Team