Billed incorrectly

Good Day,

Please assist. There's an error with my billing. I've been on your R399 package 20G and pay early every month around the 25th.

Recently after July payment I upgraded to uncapped R599. Received my Aug and Sep accounts for R599 uncapped. This month my bill is R1400 and consultants cannot assist me.

I've even been into walmer park branch in Port Elizabeth and the lady just gave me a number. I phoned and the consultant couldn't help, she just said it looks like my account was paid late to which I told her I pay around 25th before the end of the month each and every month.

I feel very unhappy with the service I've received and how your warmer park branch just said they can't help. You guys are quick for sales and upgrading. I've been very happy until now with my adsl. Please investigate as your billing department is messing up.

Check my payments made 25th July, 26 Aug, 28 Sep and 26 Oct and fix my account.

ID ********** 043084 (adsl line Wi-Fi) - not sure what the land line number is.

Kind regards Colleen Lee ********** 985