AP
Arezona P
1 reviews | Active since Nov 2016
14 Sept 2017, 14:47
Billed incorrectly
I have taken out my contract in 2016 and myself and the sales person has come to an agreement for a certain amount and he will block off any added calls if not agreed upon there will be a limit set on calls if there are no available talk time, so after a few months there has been extra charges and cost added on the bill about R200 extra every month and every time I call the contact center they just cant seem to help me so I feel like I have been **** to and Telkom has broken their contract that they have with me just to get more money out of me. I have called yet again today for a case number because of my last calls and I will hold on forever and when I do get through no one can give it to me this is very disappointing as the agents are so unprofessional and rude. I need this matter to be attended to as soon as possible as I do not want to go to social media about this.
I can be contacted on: ********** 614 Bradley Philander
Helpful (0)
Replies (3)0
Replies (3)
Telkom's replyOfficial
15 Sept 2017, 12:16Good day
Thank you for making contact with us. Please also send us a private reply with your ID number for our team to assist.
***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's reply15 Sept 2017, 12:16
Official
Good day
Thank you for making contact with us. Please also send us a private reply with your ID number for our team to assist.
***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
AP
Arezona P's updateReviewer Update
23 Sept 2017, 11:18Hi My ID number is *** waiting to hear from you.
AP
Arezona P's update23 Sept 2017, 11:18
Reviewer Update
Hi My ID number is *** waiting to hear from you.
AP
Arezona P's updateReviewer Update
26 Oct 2018, 07:14Just thought ill comment eversince you asked my ID number that was it no responses no resolution what a service...so thats all yoi do make it look like you interested and then dont bother.
AP
Arezona P's update26 Oct 2018, 07:14
Reviewer Update
Just thought ill comment eversince you asked my ID number that was it no responses no resolution what a service...so thats all yoi do make it look like you interested and then dont bother.