Billed for unknown contract! and suspended after not paying for it!

<p>Telkom Ref No. - ********** 0</p> <p> </p> <p>Why must the consumer who is PAYING for a service always get the short hand of the stick?</p> <p> </p> <p>Is it not ******** for a service provider to WRONGFULLY charge for a product that the consumer did not consent to, and when the consumer exercises his right to reverse a debit order that was not authorized, he's services get suspended?</p> <p> </p> <p>I received my monthly telkom mobile bill in the begining of the month as normal and i noticed that there was an extra device on the bill and i was being charged for it. So i went to the telkom direct store the very next day and brought it to their attention. I was assured that it will be taken care of and that i will not be debited for that ridiculous amount.</p> <p> </p> <p>When my debit order went off last month they debited an amount which included that extra product that i did not consent to and so my money was being '******' from my bank account because i did not agree to that amount, i reversed the debit order and made an EFT payment straight away of the amount that was due to telkom.</p> <p> </p> <p>The whole month of march went on just fine, i received my new bill and there was no extra device or arrears on it. YET THIS WEEK ALL MY CONTRACTS HAVE BEEN SUSPENDED! AND WHEN I CALL THEY SAY THAT I AM IN ARREARS OF THE AMOUNT FOR THAT DEVICE THAT I DID NOT CONSENT TO!!! TELKOM MUST PLEASE SHOW ME MY SIGNATURE ON AN APPLICATION FOR THAT EXTRA BROADBAND CONTRACT BECAUSE I DID NOT TAKE IT SO WHY SHOULD I BE LIABLE FOR THOSE CHARGES! I HAVE PAID EVERYTHING THAT WAS DUE TO TELKOM BY ME SO WHY SHOULD I, THE HARD WORKING CONSUMER SUFFER ON ACCOUNT OF TELKOMS FAILING SYSTEM?????</p> <p> </p> <p>The worst part is that they NEVER EVER contact you, or even compensate for this down time of theirs! this has got to be the WORST network i have ever had! We get suspended from a simple push of a button yet we must wait 72 hours for Telkom to investigate and realise their faults! and this is not the first time i am experiencing a problem with telkom. imagine if i did not check my bill? </p> <p> </p> <p>I have never written one of these reviews as i always felt that it was probably useless but i am at my wits end with Telkom! If you'd like to save this customer who has 3 current contracts with you as well as a company who has multiple contracts with you then please i suggest you fix this TODAY!</p>