Billed for three month's after I cancelled my contract in writing with one month's notice - waiting for my refund since Jan 2018

Case number ********** 8 (there have been multiple ones but this is the last one I received)

Name of team leader was escalated to: Andy Maboshego

Consultant: Veronica Maphanye **********

I emailed one of the Telkom consultants, Turney Bowes, on 28 Sept confirming my contract would come to an end on 11 November 2016, as per the telephone conversation we had had that day on the phone. I was not told on the phone I would need to complete a cancellation form and was guaranteed that the phone call with at least one month’s notice of cancellation (which I did provide) would be sufficient. As such, I have been trying to get since October 2017 a full refund of the three R149 debit order amounts that went off after I cancelled (Nov 2017 and Dec 2017 and Jan 2018) – R447.

I was calling Telkom and getting a new case number each time to try have this resolved. I would then get sms's after the turnaround time had passed to get feedback saying my case was closed. I would then follow up and be informed that my case was either lost or rerouted to the wrong department and then closed. I would then get a new case number, have to wait the long turnaround time again,. and the came thing would happen.

All I want is for my refund of the incorrectly billed three months of fees after I cancelled my contract in writing with one month's notice as was required, and I have all this correspondence on file if neccessary as proof.

Please can someone resolve this asap.