Billed for terrible service

<p>I am rather disappointed with the service I received from Telkom. </p> <p>I went into the Bayside Telkom store on Sunday (15 May 2016) to apply for a contract. I was told by one of the consultants that they had no stock available but he will check if other stores have it and will contact me on Tuesday. I proceeded to fill out an application form which I then handed in the same day (Sunday 15 May 2016). </p> <p>I waited in anticipation all week and to my surprise I received no communication. I went to the store again on 21 May 2016 to enquire on my application and whether or not the phone had arrived (this time speaking to a different consultant). I was they are still looking for a phone and will contact me on Monday to let me know if I should choose a different phone. I then asked why I was not contacted and the consultant just said she doesn’t know.</p> <p>Monday came and I was not contacted. I then sent a message via Facebook ref SM235999 to enquire and escalate the matter but still had no luck. I followed up 7 times (ref SM235999) and only got the “we will revert shortly response). I 29 May I went into the store again only to find out that the phone has been there for a while. I asked why I was not contact. The consultant told me she doesn’t know.</p> <p>When the bill arrived on 5 June 2016 I found out I have been charged a device fee for May (took ownership of the phone on 29 May 2016). I was never told that I will be charged full amount for the 3 days in May by the consultant. The reason I took ownership so late was because of the lack of service from Telkom. Why is my bill not from the 29th to the 29th (as it is with my MTN bill)? Why was this not explained? Why has no one responded to my initial query?</p>