1 reviews | Active since Nov 2017
Billed for subscription not agreed to
I app**** online at TELKOM on 21 September 2017 for the online special for 50gb smartbroadband contract which included 100gb day & 100gb night data, wifi router and TV Box for R749.00. On 6 October 2017 the courier services only delivered a sim card. When I contacted Telkom the informed me that I only app**** for the sim card for R749.00. I requested them to cancel the order as this is not what I wanted. On 16 Oct 2017 the courier again delivered a package with sim card, wifi router and extender. I contacted TELKOM again and inquire about this delivery. They indicated that I app**** for a 10gb contract. I indicated that I app**** for the 50gb contract and that I cancelled it, and that I did not ask for the 10 gb contract. I requested them to cancel it and to send someone to collect the wifi router. According to my bill I now have to pay for 10 gb data I did not use in October as well as for November 2017. I am not prepaired to pay for something I did not ask for. I have phoned Telkom several times, I went to the branch and I send e-mails to the Escalation Department on this matter. Without any success or assistance on the side of TELKOM
