CS
Chris S
1 reviews | Active since Aug 2012
03 Nov 2015, 12:20
Billed for SMS never sent
Just received my October bill today which shows an amount for R76.50 for SMS. I do not send SMS at all and have never been billed this before. Upon enquiring with the call centre I was told they cannot see my invoice as it is not generated on their side (and yet I have received it...). What is this amount for?? When I asked if there are any subscriptions on my account I was told \I dont know"....<br> Please can this be sorted out before the debit order goes off!!"""
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Telkom's replyOfficial
03 Nov 2015, 12:32Hello chrissch,
Thank you for making contact with us
This response serves as confirmation that your query has been received.
We will investigate and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM163803
Kind Regards
Zulfah
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received.
We will investigate and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM163803
Kind Regards
Zulfah
Telkom Social Media Team
Telkom's reply03 Nov 2015, 12:32
Official
Hello chrissch,
Thank you for making contact with us
This response serves as confirmation that your query has been received.
We will investigate and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM163803
Kind Regards
Zulfah
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received.
We will investigate and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM163803
Kind Regards
Zulfah
Telkom Social Media Team