Billed for services not used

Last year June I made contact with Telkom to tell them I am moving on 1 August and need them to move my lines. They phoned me in July to confirm that there is no infrastructure to accommodate my package where I am moving to. They offered me another package but I declined and asked them to cancel my package. Nothing was requested further from me regarding the cancelation. I moved out 1 August. October I was called by a debt collection company to confirm that I owe telkom over R2000. They could not explain what it was for. Why must I pay R2000 for something that cannot be explained and that was never used! No one at telkom took the time to call me to explain these charges. I then logged a dispute with a lady but no one ever came back to me. I then assumed that the charges had been waived as I did not make use of them and asked to cancel my contract. Now a year later I get another call to tell me I have been handed over to the legal department.

Get someone to sort this out because I refuse to pay for something I did not use!!!