Billed for Services NOT Rendered

<p>On 23 March 2016 I reported our Hellkom line had intermittent faults which was affecting our ADSL line as well (ref 959CRK23316), no correspondence / contact from Hellkom, NO SERVICE, however on our statement dated 12 May 2016 we are billed for "Unnecessary call out fee" of R 239.00 plus VAT, i queried this billing requesting information as to who had given said technician access to the property as neither of the residents were aware of this. Forward to 29 July 2016 where I again report the same fault (ref 127CRK290716), technician calls Thursday 3 August 2016 to say he will arrive at 8am on Friday 4 August 2016 but once again NO SHOW!! Pleasantly surprised on Saturday 5 August 2016 by a technician who actually does his job and finds numerous faults.</p> <p>So my question is why are Hellkom **********LY CHARGING FOR CALLOUTS THEY DO NOT ATTEND, I demand a refund for said "unneccesaary call out" to be reversed on our next statement or this matter will be addressed with ICASA as *****.</p>