Billed for services not rendered

I reported a faulty land line and ADSL connection with Telkom on 7 August 2015, after being off-line since 1 Aug. I finally ended up with 3 different reference numbers 514CRK070815, F208461 and 722330 respectively. The latter 2 after escalating the fault. I wrote two emails to the escalation centre only to be get automated responses. I also made several visits to the East Gate Mall branch to report the fault, but got no joy from the consultants there, as they said there was nothing they could do if I had already escalated my problem. Apparently they sent emails to the escalation centre but they refused to copy me on said mails.<br> <br> My efforts resulted in 1 call from a technician received Saturday 22 September. I was not home and asked to be called back the following Tuesday. I received several sms' claiming that my fault had been resolved. Later notices of suspension of the nonexistent services were sent.<br> <br> I also got a final demand for payment from their legal department to which I responded that I would not be paying for services not rendered. There was talk of escalation to the accounts dept. I am still not connected after and the latest is threat of being blacklisted<br>