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Kate B

1 reviews | Active since Jul 2009

18 Apr 2016, 13:55

Billed for services not rendered

I cancelled my Telkom contract before they had even installed anything, I contacted the call centre and was assured that it was cancelled and that there is no billing, yet i received an sms stating i owe R211.48 (account No. ***) - Please reverse this charge as no service was delivered and therefore there is no account.

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Replies (4)
Telkom
Telkom's reply18 Apr 2016, 17:11
Official
Hello Kate,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.

Should you need to contact us, please contact us via Email: ***.


Your reference number is: SM224820

Regards
Telkom Social Media Team
KB
Kate B's update12 May 2016, 10:35
Reviewer Update
I was informed that my refund would be in my account within 10 days - this was on the 22nd April (roughly) and yet (to no one's surprise) i still have not been refunded!!! Can someone please sort this out!
KB
Kate B's update17 May 2016, 11:03
Reviewer Update
STILL i have heard nothing nor have i been refunded!!!!! If i do not hear anything by tomorrow I am taking legal action!
KB
Kate B's update17 May 2016, 11:03
Reviewer Update
STILL i have heard nothing nor have i been refunded!!!!! If i do not hear anything by tomorrow I am taking legal action!