billed for services not received

<br> I purchased a package which includes a Samsung Note 4 with 100 anytime mobile minutes, 150 mb data, 1GB additional data and unlimited calls from my landline to any other telkom landline on 2 Aug 2015. The salesman specifically indicated that the additional 1GB was part of the detail and this is also reflected on the advert<br> When i see my balance it was not included in Aug 2015 and September 2015 thus I am not able to use any of my smartphone capabilities. A logged a call with the call centre and got a reference number for the call but they said will get back to me in few weeks time and that i should go back to the store for them to assist me.<br> I am unable due to time constraints/work/health to go to the store for this query to be resolved. This is so easy to address but in 2015 Telkom still wants us to go to a store to get our queries resolved. I also wanted my number with cellC to be ported and then they want me to come in a weekday and not a weekend.<br> To be top it all off - Im being charged for services that I have not received<br>