Billed for Services Not Provided

Hi there<br> <br> I am deeply disappointed with the lack of service that i have received from Telkom as of late.<br> It would come across and deliberate and spiteful behavior for moving my services from them to a different provider.<br> <br> I have a basic ADSL package with Telkom which totals R570.00 per month. On the 6th March 2015 I called there call center to have the ISP cancelled with Telkom. I was informed that this would require a month to complete as in compliance with cancellation procedures. Subsequently on the 6th April 2015 my ISP with Telkom was terminated. <br> <br> I then proceeded to transfer my ISP and ADSL line over to MWEB. MWEB confirmed that they have successfully transferred my ADSL line and ISP over to MWEB and have been using their services from the 7th April 2015.<br> <br> Thus the only service that Telkom provides is my land line which totals somewhere at R147.00 per month. Despite this Telkom sends me a bill for R570.00 for April 2015. I query this with Telkom Call Center who inform me that the query would take 10 working days to resolve. I have now called them after 10 working days and they tell me that they need to start a new query and that the R570.00 will still be debited.<br> HELP