cB
chantal B
1 reviews | Active since Dec 2017
14 Dec 2017, 13:17
Billed for service which has not been used
I have requested for a wifi package on 27 November 2017. to date I still don't have wifi, however have received bill detailing the charges for this. I have contacted the bilking department they say they cannot assist I must call the sales department and when contacting sales they say to call billing. The service to get the installation for wifi done is taking over 3 weeks and to date no wifi , however a statement that I must pay. no one seems to be able to fix the issue. pathetic service
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Replies (3)cB
chantal B's updateReviewer Update
31 Dec 2017, 10:34Hi this has been escalated from the 16 November when they tried to install. My 3 year nephew who I wanted WiFi for has passed on Christmas day and I am still waiting.
My bill also must be credited for no service rendered for wifi. His long must i wait.
cB
chantal B's update31 Dec 2017, 10:34
Reviewer Update
Hi this has been escalated from the 16 November when they tried to install. My 3 year nephew who I wanted WiFi for has passed on Christmas day and I am still waiting.
My bill also must be credited for no service rendered for wifi. His long must i wait.
cB
chantal B's updateReviewer Update
31 Dec 2017, 18:09Hi thanks but does that I'd number look like someone that's 3 years old.
I said I mainly wanted the WiFi for my nephew. But Telkom is taking so long. Can you just sort it out. Get the Wi-Fi installed and credit my account for where you have billed me but it has not yet been installed. If you are confused just phone me ********** 220.
cB
chantal B's update31 Dec 2017, 18:09
Reviewer Update
Hi thanks but does that I'd number look like someone that's 3 years old.
I said I mainly wanted the WiFi for my nephew. But Telkom is taking so long. Can you just sort it out. Get the Wi-Fi installed and credit my account for where you have billed me but it has not yet been installed. If you are confused just phone me ********** 220.
cB
chantal B's updateReviewer Update
04 Jan 2018, 10:40I called telkom yesterday and they said the faults have been resolved, but the internet was still not installed. i then called the sales department and they said this should never have been logged as a fault but rather an installation and I should not have been billed and she apologised for the issue. I don't accept the apology.
Please cancel this and put me on the line I previously had (R259.00) before i app**** for the internet (R599.00) service. Also backdate the billing as I have not received any internet installation from telkom to date. I told the sales person at Telkom to cancel the order as she said she can send a technician only on the 8th to install, but I dont want it anymore. I am going back to mweb. please confirm today that this service has been cancelled and back dated and my billing has been sorted out.
cB
chantal B's update04 Jan 2018, 10:40
Reviewer Update
I called telkom yesterday and they said the faults have been resolved, but the internet was still not installed. i then called the sales department and they said this should never have been logged as a fault but rather an installation and I should not have been billed and she apologised for the issue. I don't accept the apology.
Please cancel this and put me on the line I previously had (R259.00) before i app**** for the internet (R599.00) service. Also backdate the billing as I have not received any internet installation from telkom to date. I told the sales person at Telkom to cancel the order as she said she can send a technician only on the 8th to install, but I dont want it anymore. I am going back to mweb. please confirm today that this service has been cancelled and back dated and my billing has been sorted out.