Billed for product and service not recieved

<p>I've requested a modem device on contract but the Telkom store (N1 City) was out of stock. I went back a few times, but still they had no stock. 5 months later I received an sms that money is being deducted for the ADSL line and services received. BUT i never even received the modem.</p> <p>I requested the store to cancel the service and the request as I do not want it anymore, only to find out that they disconnected my home line. I struggled for more than a month to get it connected again.</p> <p>Telkom is still deducting monthly installments from my bank account. I spoke to the branch manager who said that he will investigate, but the monthly deductions are still made. I had to reverse the deductions and now I receive messages that my home line will be suspended if I dont make the required payment. </p>