Billed for Phone line but no installation!

Hi,

I app**** for a Home Uncapped ADSL product @ the end of September, I have been waiting for Telkom to come and install my Phone line at my house. They have arranged to come out and install the line twice now but they have not pitched up at all. Did not even call me or anything.

Now I received a bill from them yesterday for my telephon and ADSL. I want to know when will they come install my phone line.... I cant pay for something that I dont even have yet...

Please can you fix the issue with my account statement and actually come and install my Telephone and ADSL line!