1 reviews | Active since Aug 2014
Billed for period of no service
<p>This is further testament to show the lack of customer service and responsibility you have towards your customers. On the e-mail below you rep**** that credit will be noted on the next bill, yet I receive a bill that does not show any credit. I am not paying any account until your bill start showing exactly the correct fees that need to be changes. I would like to further dispute this current Invoice number that you just sent me. Yet again you have billed me for a time where I have not had any service from you. Your lines are dead. You don’t send any technicians to fix the for a whole two weeks, yet you are so quick to send invoices expecting payment. Why don’t you fix the lines and then I will start paying invoices for the service I received. I will not pay you for Non-Service.</p> <p> </p> <p>I want to dispute invoice 612A ********** a and invoice 611A ********** Z. Telkom lines have been dead from 29Nov2016. Now it been 11 days without any lines working and you expect me to pay you. For what exactly?</p>
This is further testament to show the lack of customer service and responsibility you have towards your customers. I have been disputing two bills you sent to me, to date none of the queries I sent were resolved. I want to dispute invoice 701A ********** Y, invoice 612A ********** a and invoice 611A ********** Z. Telkom lines have been dead from 29Nov2016 until 12Dec2016, a whole two weeks without any service. But you sent me two bills that seeks payment in full even for the days when your lines were dead and not working. Now you sent me another invoice for January 2017 with total amount billed at R808.64 and you are telling me to pay the balance brought forward from the last bill which I have been disputing since December 2016. For invoice 611A ********** Z, I am disputing being billed for days of 29Nov2016 until 03Dec2016 – Please let me how much credit was given for the 4 days of no service. For invoice 612A ********** a, I am disputing being billed for days of 04Dec2016 - 03Jan2017 – Please let me how much credit was given for the 8 days of no service.
For invoice 701A ********** Y, I am disputing the so called Adjustments of R23.65 – please let me know how you came to decide this amount because I was without service for two weeks. How did you calculate R23.65 was sufficient adjustment for non-service of 2 weeks. Yet again you have billed me for a time where I have not had any service from you. Your lines were dead. You did not send any technicians to fix the for a whole two weeks, yet you are so quick to send invoices expecting payment. Why don’t you fix these 3 invoices that you sent me before you come and ask for money from me. If you don’t resolve this I will cancel the service with Telkom and I will not pay any bill that will be coming from you. Al I will need to do is wait 3 years and any amount due to you will be removed from my credit.
This is further testament to show the lack of customer service and responsibility you have towards your customers. I have been disputing two bills you sent to me, to date none of the queries I sent were resolved. I want to dispute invoice 701A ********** Y, invoice 612A ********** a and invoice 611A ********** Z. Telkom lines have been dead from 29Nov2016 until 12Dec2016, a whole two weeks without any service. But you sent me two bills that seeks payment in full even for the days when your lines were dead and not working. Now you sent me another invoice for January 2017 with total amount billed at R808.64 and you are telling me to pay the balance brought forward from the last bill which I have been disputing since December 2016. For invoice 611A ********** Z, I am disputing being billed for days of 29Nov2016 until 03Dec2016 – Please let me how much credit was given for the 4 days of no service. For invoice 612A ********** a, I am disputing being billed for days of 04Dec2016 - 03Jan2017 – Please let me how much credit was given for the 8 days of no service.
For invoice 701A ********** Y, I am disputing the so called Adjustments of R23.65 – please let me know how you came to decide this amount because I was without service for two weeks. How did you calculate R23.65 was sufficient adjustment for non-service of 2 weeks. Yet again you have billed me for a time where I have not had any service from you. Your lines were dead. You did not send any technicians to fix the for a whole two weeks, yet you are so quick to send invoices expecting payment. Why don’t you fix these 3 invoices that you sent me before you come and ask for money from me. If you don’t resolve this I will cancel the service with Telkom and I will not pay any bill that will be coming from you. Al I will need to do is wait 3 years and any amount due to you will be removed from my credit.