Billed for non use

Good day, upon taking out a telkom month to month landline and adsl service, it was explained to me that i dont have have contract and the services can be stopped at any point in time. In July 2019 initiated the cancellation of my land line services at one of the Telkom branches, by which the consultant conpleted everything in the system. Knowing there will be a pro rata amount to be paid i was waiting for the bill. When i realised that the services were not in fact cancelled i stopped payment to force the services to be stopped (month to month service, no use no pay). Once my services were suspended i was waiting for the final bill to settle the services. To my dismay i was still being billed for the entire month even though i cannot make use of the sevices, which is not in line with how the month to month service was explained to me. Up to recently i tried cancelling and getting answers with regard to the billing of the month to month service for the telkom team, billing reffered me to sales and sales reffered me back to billing. As i asked them for the terms and condintions with regard to the billing of the month to month service.

As still have not received any positive feedback or any answers, i am resorting to a query on this platform. I am willing and prepared to settle what i owe but not for a service that i was not able to use, as i beleive i am still being billed for a service that has been suspended and to me not in line with the term month to month, and all the telkom consultants i have spoken to have not provided me with any sort of document to show otherwise. Any assistance in resloving this issue will be greatly appreciated.