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Nico N

1 reviews | Active since Feb 2015

03 Feb 2015, 05:48

Billed for non use

I emigrated to the Cayman Islands on 1 January 2015. I cancelled my telkom account on 11 December 2014 (after giving a months notice). The operator ensured me all the services will be cancelled, however I am still invoiced on a monthly basis for the line rental and adsl rental and am being charged interest as the \outstanding amount"is not paid. I don't even use the service or live in South Africa anymore as mentioned numerous times on the emails and calls made"

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Replies (1)
Telkom
Telkom's reply03 Feb 2015, 18:01
Official
Hello coo360,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM85569.

We apologise for any inconvenience caused.

Regards,
Moenieb Johaadien.
Telkom Social Media Team.

Best regards,