1 reviews | Active since Aug 2016
Billed for no service for 5 months
<p>I was called by a telemarketer selling Telkom 20 GB LTE package. I agreed to sign up.</p> <p> </p> <p>This was in February, and I am yet to receive a SIM card. However I have been assiduously billed every month.</p> <p> </p> <p>I have phoned many times and experience the call forwarding endless loop every, typically ending up after an hour on the at the same point that I started. I have also been into telkom mall shops 3 times where I get a lot of sympathy, but no solution.</p> <p> </p> <p>To date no resolution.</p>
Hi, Latest update is that I have still not been able to resolve this.
Someone sent me a reference number via email on the 15th of August, and that has been it.
I guess that I should at least blacklist the SIM, device and account.
I will update on my progress soon.
Hi, Latest update is that I have still not been able to resolve this.
Someone sent me a reference number via email on the 15th of August, and that has been it.
I guess that I should at least blacklist the SIM, device and account.
I will update on my progress soon.
I'm still waiting. I missed a call on my contact number. Soon after that I received a text to say that my issue is being addressed and someone would soon be in contact with me.
That was roughly 2 weeks ago and I'm still waiting.
I'll try the deadly telkom call-forwarding spiral and see if I get anywhere this time.
I'm still waiting. I missed a call on my contact number. Soon after that I received a text to say that my issue is being addressed and someone would soon be in contact with me.
That was roughly 2 weeks ago and I'm still waiting.
I'll try the deadly telkom call-forwarding spiral and see if I get anywhere this time.
Someone called to say that Telkom had fixed my problem.
Imagine my surprise this month when I was still billed for the phantom account. Needless to say a refund is obviously a long way away. I'm treating this like a savings account for now (earning no interest). How do I get out of this????
Someone called to say that Telkom had fixed my problem.
Imagine my surprise this month when I was still billed for the phantom account. Needless to say a refund is obviously a long way away. I'm treating this like a savings account for now (earning no interest). How do I get out of this????
I am working with the bank to try to stop the debit orders. I'm not sure why I didn't thinkof this sooner.
I am working with the bank to try to stop the debit orders. I'm not sure why I didn't thinkof this sooner.