Billed For No Service!

Good day,<br> <br> on 24 January 2015 cables were ****** in my area therefore my telephone and my Internet service were not working and I reported this. Fault *** WK24 0115.<br> <br> A few weeks later Telkom decided they are not going to replace the cables. So on 16 February 2015 I canceled my account and settled it on 30 March 2015.<br> <br> Then on 12 April 2015 I received an email saying my balance is R831.97. This came as a shock to me because my line has been dead since January.<br> <br> on 13 April 2015 I called the billing department and logged a dispute. The lady I spoke with understood that this was a system error and that it should be reversed with no problems. Dispute Ref: 275 767 24.<br> <br> When I called again on 28 April 2015, the consultants were adamant that I was billed because I had used my phone in February but I explained to them in futility that it's impossible for me to have used my land line in February because it had been dead since the previous month.<br> <br> My fear now is that the month end is nearing and the debit order will go through when I hadn't used the Telkom service. Please help!!!<br> <br> Kind Regards,<br> KoG Ned Stark