Billed for logging a call

I logged a call in October for my ADSL line that was working. I dont remember if a technician was assigned to come sort out the issue but for 2 weeks in October my ADSL wasnt working. Submitted a complaint here on hellopeter on the 29th of October which I was told they will revert back to me.... To date I am still waiting. Now I get my invoice for the month only to find out I was charged R239 UNNECESSARY call out fee.... Like SERIOUSLY. Your line was not working and u flippin bill me for logging a call?