Billed for Line Out of Order -Unresolved

We logged a technical fault with Telkom via the web and to date have received no feedback no visit from the technical teams to attend to the issue.<br> <br> Furthermore, i am being billed for rental for the period that the line is out of order.<br> <br> To make matters worse, there has been zero communication re the failure for the technical fault being fixed, nor any visit from the relevant teams(s).