Billed for incorrect product after trying to cancel.

The experience with Telkom was rather frustrating.

I was involved in a sales call where a product was being sold to me. I accepted the deal but Telkom sent me the incorrect product. I acknowledge that I mistakes happen so I contacted customer care and voiced my issue, after doing so they said that the correct product I ordered was out of stock, so I opted to cancel my contract/subscription. In an attempt to not lose a client they tried to convince me to continue the use of this incorrect product. I declined the offer and asked for cancellation, which they did not respond too, they kept referring me to different people and promised to get back to me in order to cancel.

Months later I still receive a bill for this and it is now at the point of debt collectors contacting me. I tried and Tried to cancel, the calls costed so much money because I would stay on hold for 30 minutes at a time, they did not provide a physical address so it was really difficult to get a hold of them, I tried face book and even there they said they would get back to me..

I am now forced to pay for something I never used or ever wanted.