Billed for holding on long

On the dates/times below I called telkom to sort out a problem I had with my mobile device as I held on for very long I am been billed for it and this also been a telkom related issue I had no other option but to hold for assistance and was told that these calls to telkom are free seen that's its telkom related<br> <br> 17 Feb 11:45am 59min 13sec 081180<br> 17 Feb 13:10pm 12min 5sec ***<br> 18 Feb 15:31pm 29min 12sec 081180<br> 18 Feb 18:56pm 22min 57sec<br> <br> Today at approx 10am I called again for another telkom query and held on for over an hour before someone assisted me This is not fair to the public calling telkom holding on for very long and been billed for it when thing this is a free call to telkom