Billed for free Telkom to Telkom

Why am I being charged for Telkom Mobile to Telkom Mobile when I only just got this contract?<br> This is supposed to be free for the 1st 12 months as per the Contract!!<br> <br> This is now my 3rd case in 2 months with the same new upgrade.<br> <br> I know your SLA is 72 working hours... but this is getting ridiculous now!!<br> Technically speaking this is not a new case as it still relates to my contract and what is supposed to be offered from the beginning.<br> With that said it is now 320 hrs out of SLA, so I don't accept 72 hrs. Today would be great!!<br> <br> Please sort out my Contract to full functionality without any further hiccups!!!... and don't forget to reimburse my account!!!<br> <br> If you would like to keep me as a loyal Telkom Mobile customer of almost 4 years now and continued support from me, then an offer to migrate to the now 24Gb of data special which is being offered at the same price as my current contract will be greatly accepted as an apology for the Constant Inconvenience.<br> <br> I have been a Very Happy, and Very Loyal Customer for almost 4 years now. Why are there so many issues with my new contract??<br> <br> You still offer the best prices, but the service is going down.<br> <br> Please refer to Case #: ***5