1 reviews | Active since Mar 2014
Billed for DATA that I never Requested or Bought
I upgrade my Cellphone Contract in the middle of November. When I Received my Bill (03/12/15) I saw that there was a Add on Internet Bundle which amounts to R 546.77. I did not request any data to be added to my account, and I did not purchase any data bundles. Because when I upgraded to the Smartplan 100 for the Samsung Galaxy S6 I was told that I will receive UNLIMITED Data until the end of March 2016.<br> <br> I phone Telkom Mobile the day after I received my invoice to Report the problem, I received a case number: ***5. They said it will be resolved within 5 working days. I phoned them back after 2 weeks, and it was still not Rectified. After numerous phone calls to them the problem was still not sorted out and I had to Pay for that Data, and they will Credit that amount to my account. <br> <br> If that Data is on my invoice Again this month I WILL NOT PAY for it. Because I am not using the data, and i did not request it.
Thank you for making contact with us.
Please be advised that your case has been attended, feedback has been sent via email.
Your reference number is SM182857.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be advised that your case has been attended, feedback has been sent via email.
Your reference number is SM182857.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
