Billed for Contract with even using it.

I have taken a contract with Telkom on Thursday 26th of November 2015. On Sunday the 29th I was Billed R249 for the service I have not used. I tried to get help using all the platform (Facebook, call center 081180 and 10213, live chat on their website and twitter). I have not been helped in any way. <br> <br> 1) I need clarity as to why am I being billed for something I have not used or have. <br> 2) When am I receiving my device.<br> <br> I am even unable to track the status of my order as no -one answers the 10213 number. The call center Agents have no clue about what they doing.<br> <br> On Monday Ndeleka, hung up on me.<br> Claudia Abdul didnt want to help me<br> <br> I am actually **** because I cannot even cancel this deal.