ZS
Zayd S

1 reviews | Active since Feb 2015

01 Apr 2016, 07:51

Billed for contract/Cellphone that i do not have

Hy peters<br> <br> Got billed this morning from my debit account for R519!!! for a cellphone and contract i do not posses. <br> not to mention there was no funds in the account to begin with as i only transfer the amount that i need to and did not plan for a debit from telkom. <br> worst part is i got charged by my bank a further R100.00 , which i think telkom should pay because they *******ly took money from me for goods and services that have not been rendered too me.<br> <br> if telkom does not sort this out i will seek legal advise and all costs will be for telkoms account. <br> as it is ******* to take money from some one unless you have rendered the service to them etc which telkom has not done .<br> <br> further telkom did not give me sufficient time to ensure there had been funds available for this in the account so i will insist that telkom also pays the bank charge for the debit that had gone through as unpaid!!!<br> <br> <br>

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Replies (1)
Telkom
Telkom's reply01 Apr 2016, 09:34
Official
Hello Zaydsk786,

Thank you for making contact with us again

This response serves as confirmation that your query has been received and we will provide feedback soon.

We really do apologize for the delay.

Your reference number is: SM203656

Regards
Luleka
Telkom Social Media Team