Billed for cancels lines

Good Day

I am very disappointed at the cancellation of my numbers ( ********** 052 and ********** 145)

I send my cancellation form through mid February for cancellation end of March 2018. When I contacted Telkom they did not even begin with the cancellation, so I had to mail her the cancellation form as I was with her on the phone (Ref ********** 37A). Phoned again after a couple of weeks, just to find out they canceled only the one number and the other number was still active. Again it was escalated (Ref ********** 2 and ********** 54). Now it is almost 4 months later and I am still being billed for these numbers as these ref numbers has not been finished. I am paying for numbers I have not used in months, but Telkom just keep taking money

Really guys, wake up and sort this out