Billed for cancelled services - Telkom Mobile

In August i went in a telkom store to cancel / discontinue one of my contracts that was expiring end of September 2015<br> <br> I have just gotten my bill for October and noticed that i was billed for it when the service was suposed to have been cancelled. I dont know how this could be when the simcard has not been active since the 1st October 2015.<br> <br> I phoned in 180 and was told that \the case was closed "they could not get a hold of me? Really? This is tottaly unacceptable and Clearly the person responsible did not try hard enough to get a hold of me because i do not recal getting a missed call frm telkom or a single message even. <br> <br> I need this sorted out asap and this amount you have charger taken off my bill because there is no way I am paying for your mistake or something that i could not even use for that matter.<br> <br> Fix this Telkom! """