Billed for Cancelled services

1. Billing Account Number ( ********** 75) 2. Annaliese Rix 3. Huawei sim: ********** 481 4. The Better Big Deal: 15GB for R199 (10GB + 5GB night surfer). 5. Cancelled contract on 29/08/2016 (as per advice from person that sold the contract to us) 6. On average four times (random dates) per month random amounts deducted (Telkom) from my Standard Bank account - contract states "... submitted to your bank for payment on your debit order date". 7. Numerous telephone calls and visits to Telkom Store, Centurion Mall 8. Standard Bank (Mall @Reds Service Centre) on three occasions confirmed that they can't do anything about it: "The Telkom guys are clever, they just change the reference number" Date Activity 20/08/2016 Mailed Christian Naude ********** (person that sold the package) and phoned him mentioning frustrations inclusive of intermittent signal; speed (after modem was replaced with "newer" model. He physically came to our address, confirmed poor performance and committed to emailing us the cancellation forms 24/08/2016 Received “Consumer Request for Contract and Service Cancellation” per mail from Christian Naude ********** 29/08/2016 Mailed completed “Consumer Request for Contract and Service Cancellation” awa ID document to ********** ********** 01/05/2017 Received invoice re Recurring Monthly Fees: R 1,094.34 24/05/2017, 10:12 SMS: "Your query will be attended to. Your case number is ********** 4" 25/05/2017 Forwarded “Consumer Request for Contract and Service Cancellation” (see 29/08/2016) to ********** 25/05/2017, 14:57 SMS: "Your query will be attended to. Your case number is ********** 1" 19/07/2017, 11 :13 SMS: "Your query will be attended to. Your case number is ********** 7. Regards. Telkom." 19/07/2017, 14:33 SMS: "Dear Customer, your query is being attended to. Your case number is ********** 8. Regards, Telkom". 31/07/2017 Telkom appointed contractor physically came to address to test performance: verbally confirmed poor performance (speed and Ping) 16/08/2017, 10:08 SMS: "Your query will be attended to. Your case number is ********** 8" 10/10/2017, 07:54 SMS: "Your query will be attended to. Your case number is ********** 5" 10/10/2017, 07:54 SMS: "Your query will be attended to. Your case number is ********** 5" 27/10/2017, 11:16 SMS: "Your query will be attended to. Your case number is ********** 6" 23/11/2017, 10:07 SMS: "Your query will be attended to. Your case number is ********** 8"