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JN
Johan N

1 reviews | Active since Nov 2009

26 May 2018, 09:57

Billed for cancelled service

My Telkom LTE contract was cancelled in January but Telkom keeps sending me invoices and even debited my account this month with an arbitrary amount which I have no recollection of.

The cancellation was confirmed with them telephonically and via email. I followed up with numerous emails to inform them to stop sending me bills for a service which was cancelled months ago.

I will be reversing the ******** debit order and would like to stop being harassed.

0
Replies (4)
Telkom
Telkom's reply07 Jun 2018, 07:42
Official

Hi, joveritas.

This response serves as confirmation that your query has been received.
Your reference number is

Your query has been sent to our mobile division for assistance.

Kind Regards
Terrick
Telkom Social Media Team

Telkom
Telkom's reply07 Jun 2018, 07:43
Official

Hi, joveritas.

This response serves as confirmation that your query has been received.
Your reference number is AI***.

Your query has been sent to our mobile division for assistance.

Kind Regards
Terrick
Telkom Social Media Team

JN
Johan N's update06 Aug 2018, 09:36
Reviewer Update
I have received two more charges to my account since my last post, I have no idea why I am being charged! I do not have any services with Telkom, please stop sending me invoices and charging my bank account!
JN
Johan N's update06 Nov 2018, 08:56
Reviewer Update
Still being charged every month, still have to reverse the charges every month. My credit report shows that I am in arrears with Telkom because they have yet to cancel this service and stop debiting me even after numerous emails, phone calls and the communication on Hello Peter.