HR
Hendrika R
1 reviews | Active since Aug 2012
01 Feb 2016, 08:44
BILLED FOR CANCELLED LINE SINCE AUGUST 2015
I cancelled my line on the 3rd of July 2015, because I was moving at the end of the month. I requested a new line, which I got. Only to see that I am still being billed for the old line as well. I have spoken to the call centre numerous times, they all say that they will help me, but I'm still getting billed. THIS IS NOT ACCEPTABLE. How can you go on doing business like this?
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Telkom's replyOfficial
01 Feb 2016, 08:50Hello EndriR,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM194819.
We apologise for any inconvenience caused.
Kind regards
Wesley
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM194819.
We apologise for any inconvenience caused.
Kind regards
Wesley
Telkom Social Media Team
Telkom's reply01 Feb 2016, 08:50
Official
Hello EndriR,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM194819.
We apologise for any inconvenience caused.
Kind regards
Wesley
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM194819.
We apologise for any inconvenience caused.
Kind regards
Wesley
Telkom Social Media Team