JS
JA S

1 reviews | Active since Jan 2011

29 Dec 2015, 10:59

Billed for both fibre and ADSL

Hi app**** for a fibre and line and it took months and quite a bit of expense from my side to get it installed. Eventually at the end of October the line was installed. I app**** for an internet only fibre line (no voice) but my adsl and phone line still has not been disconnected (after various requests, calls and emails to Telkom). So I am being double billed and I cannot get Telkom to credit and discontinue to phone / adsl account and only bill me the fibre.<br> <br> TELKOM - please credit my account for the double billing for November and December.

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Replies (1)
Telkom
Telkom's reply29 Dec 2015, 13:06
Official
Hello schoom,

Thank you for contacting us.

We will escalate your query to our fixed line team to investigate this matter further.

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Regards,
Fridah
Telkom Social Media Team
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