1 reviews | Active since Jul 2016
Billed for another month despite cancelling acc 2 months ago
<p>1) I submitted the required Consumer Request for Contract and Service Cancellation on 25th May 2016. I immediately received an autpreply from the Telkom ServCancellations mail address.</p> <p>My last month of service should have been June 2016 - which I paid for.</p> <p>I have now received a bill for July which I will NOT pay.</p> <p>I contacted the billing department today and was told that a client representative attempted to contact me to confirm the cancellation. Seeing as I practically answer my phone for a living, I can assure you that this call was never received nor a voicemail left.</p> <p>Please rectify immediately, I no longer required my phone and adsl line as of June 2016.</p> <p>2) Further to this - I downgraded my adsl line from a 10MBS to a 4MBS months ago and yet am still being charged for the 4MBS. Kindly rectify and advise the refund arrangements</p>
I received a missed call from Telkom. I immediately called back and spoke to a lady who said someone would call me back - this has NOT happened.
As mentioned - I cancelled service in May, and will not being paying any bills after the June bill (which I have settled). The July bill received will not be paid as I no longer need your service.
Why do I need to confirm telephonically what I have requested in writing and with proof of ID documents? At least call me more than once in 2 months.
I received a missed call from Telkom. I immediately called back and spoke to a lady who said someone would call me back - this has NOT happened.
As mentioned - I cancelled service in May, and will not being paying any bills after the June bill (which I have settled). The July bill received will not be paid as I no longer need your service.
Why do I need to confirm telephonically what I have requested in writing and with proof of ID documents? At least call me more than once in 2 months.
I have just received ANOTHER bill for a SECOND month now.
Please sort this out immediately. I am not paying a cent for a service that I have cancelled months ago.
I have just received ANOTHER bill for a SECOND month now.
Please sort this out immediately. I am not paying a cent for a service that I have cancelled months ago.
Apparently my account has now gone to collections.
What the HELL is going on?????
Please resolve ASAP. I paid every single bill on time and now that I've cancelled for some reason you are unable to acknowledge this?
Apparently my account has now gone to collections.
What the HELL is going on?????
Please resolve ASAP. I paid every single bill on time and now that I've cancelled for some reason you are unable to acknowledge this?