Billed for absolutely no service

I have been having endless pain when dealing with Telkom.<br> <br> I moved from JHB to Cape Town & got a new line installed on 18 Nov 2015 (after waiting for some time for them to get around to me). I was grateful when the line was finally installed but utterly dismayed to find that the line didnt work and there was no service.<br> I tried reporting the fault to Telkom but dealing with the call centre was an absolute nightmare. I was then out of the country from end Nov till early Jan and on my return reported the fault to Telkom on 11 Jan (after much pain and patience required and waiting forever on the line). The technician only came out to resolve the problem on 3 Feb 2016.<br> In the meantime I was billed by Telkom (though I had a dead line) for Dec, Jan, Feb & also being sent constant reminders about my account being outstanding (which I refused to pay as I had a dead line) & also charged interest. I was also charged for the line installation though Telkom advertises that moving a line is free [URL Removed] When the problem was resolved they credited me with R118.63 though I was charged R1 146.29 before my line was even worked. I also keep getting cut off on the call centre.