Billed for a Service I Never Received – Now Wrongfully Listed on Credit Bureau

I requested a Telkom line installation, but your technicians never came to install the service. Yet, I was billed for it regardless. I find it both unacceptable and ********* that I am now being penalized with a negative credit record for a service that was never rendered.

I demand that this incorrect listing be removed from the credit bureau immediately, and that all associated charges be reversed. If this matter is not resolved within 7 working days, I will be left with no choice but to escalate it to the Telecommunications Ombudsman and take further legal steps if necessary.

Please treat this as urgent. I expect

Title: Billed for a Service I Never Received – Now Wrongfully Listed on Credit Bureau!

I am absolutely appalled by Telkom’s service. I app**** for a line installation which never happened – no technician ever came, no service was provided. Despite this, I was still billed for the service and to make matters worse, I’ve now been listed on the credit bureau for non-payment of something I never received!

I’ve tried to resolve this through the usual channels but have been met with no proper assistance. This is completely ********* and damaging to my credit profile for no fault of my own.

I am demanding that this credit bureau listing be removed immediately and that all related charges be reversed. If this is not resolved promptly, I will have no choice but to escalate the matter to the Telecommunications Ombudsman.

Do better, Telkom. This is unacceptable.