KP
Katlego P
1 reviews | Active since Feb 2014
16 Mar 2016, 19:55
Billed for a product I haven't received
On 14 January 2016 a Telkom sales person came to our offices to promote Telkom's promo where you receive a WiFi rooter and all for free and you pay for the data basically. I kept enquiring with the sales person and he kept saying he'll look into it. Its March and I received an invoice billing me for February and March 2016!! I STILL DON'T HAVE THE PRODUCT. I want to cancel. And I'm being charged monthly via debit order. The invoice is for the rooter which was supposed to be free!
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Telkom's replyOfficial
16 Mar 2016, 20:24Hello Kat Berry,
This response serves as confirmation that your query has been received and we will provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is SM214097
Regards
Hilary
Telkom Social Media Team
This response serves as confirmation that your query has been received and we will provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is SM214097
Regards
Hilary
Telkom Social Media Team
Telkom's reply16 Mar 2016, 20:24
Official
Hello Kat Berry,
This response serves as confirmation that your query has been received and we will provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is SM214097
Regards
Hilary
Telkom Social Media Team
This response serves as confirmation that your query has been received and we will provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is SM214097
Regards
Hilary
Telkom Social Media Team