Billed for a product i do not have

Item: Telkom
Rating: 1

<p>In january i requested to have my line moved to my new house. It has still not been done dispite begging and pleading. I received an sms now saying i owe R535.76 for march. I do not have a phone line on my property and it has not been used so how can i be charged for it? Please can this be reversed . </p>

Helpful (0)

Replies (5)

Telkom's replyOfficial

17 Mar 2017, 11:04

Good Morning Keith,

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

Telkom's reply17 Mar 2017, 11:04

Official

Good Morning Keith,

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

's updateReviewer Update

17 Mar 2017, 11:07

Good morning.

That you for the fast response. I do hope it can be resolved quickly and I also hope at some point I will Finally get my adsl line installed.

's update17 Mar 2017, 11:07

Reviewer Update

Good morning.

That you for the fast response. I do hope it can be resolved quickly and I also hope at some point I will Finally get my adsl line installed.

's updateReviewer Update

22 Mar 2017, 08:03