1 reviews | Active since Jan 2014
Billed for a ********** service
Since nov 2017, i've been encountering endless problems with telkom. Regardless of a working landline or not, i've been billed for an entire service. According to countless, useless call centre agents, which are of no help, i am required to pay for the bill before disputing the account and am only allowed to dispute one bill at a time. To date, i have 4 bills waiting to be disputed. I have also tried disputing this in their app, with no success. This ********** service leaves me frustrated and speechless, for such a large organization. Its an endless battle, which is going to lead me to, cancel my line and loosing whatevers owed to me ?
Hi
We are sorry to hear this. Thank you for contacting us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.
For your line fault, we have escalated it to our dispatch team to arrange technician and prioritise repairs. You will be notified when technician is on route.
Interaction ***
Regards
Hazel
Telkom Social Media Team
Hi
We are sorry to hear this. Thank you for contacting us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.
For your line fault, we have escalated it to our dispatch team to arrange technician and prioritise repairs. You will be notified when technician is on route.
Interaction ***
Regards
Hazel
Telkom Social Media Team