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heindrich S

1 reviews | Active since Jul 2014

02 Oct 2015, 21:41

Billed for a contract that expired in august

I had a contract with 8ta which expired in august 2015 which the last amount was paid in sept but now I received and invoice again for end of October and I am still charged for the contracts that expired in august....this is very confusing because the account is up to date and I did not do an upgrade which after this incident I most certainly will not do!!!

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Replies (1)
Telkom
Telkom's reply02 Oct 2015, 22:15
Official
Hello heinshaw28,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Cancellation Team for further assistance.
Your reference number is SM152004.

We apologize for any inconvenience caused.

Regards,
Busi
Telkom Social Media Team
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