1 reviews | Active since Feb 2014
Billed for a cancelled service
<p>I had ADSL with telkom,which I cancelled on 21-Feb-2017,got an email confirmation that they received my cancellation request I also followed up with them on few occcasions and exchanged emails with one fo their agents in greenstone who confirm my service was cancelled. </p> <p> </p> <p>Today I receive an invoice for April-May account and I enquired about it the agent refers me to call their tallfree number and explicitly tells me he was doing me a favor by following up on my cancellation its not his job if I need further assistance I should just call the helpline.</p> <p> </p> <p>Thank you Telkom for a memorable service, I have no intention of paying this bill as I have moved from the place where this internet was installed and am no longer even benefiting from it</p>
Hello,its 20days now and still no feedback and today I called Telkom and was informed that even though my cancellation was received and cancellation confirm my service is still active. I submitted my cancellation on 21 February and still getting billed.
I was now told to resubmit my forms to a different email address.
When will someone actually cancel my service,reverse the invoices and refund my deposit.
When we sign it things go quick but when you cancel then it takes forever
Hello,its 20days now and still no feedback and today I called Telkom and was informed that even though my cancellation was received and cancellation confirm my service is still active. I submitted my cancellation on 21 February and still getting billed.
I was now told to resubmit my forms to a different email address.
When will someone actually cancel my service,reverse the invoices and refund my deposit.
When we sign it things go quick but when you cancel then it takes forever