Billed for a cancelled line

Telkom, PLEASE ASSIST!!!

I cancelled my one line on 7 Sept 2017, and services were suspended on 7 Oct 2017. However i am still billed from 4 Oct until 3 Nov 2017. Why must a pay for a full month, if i gave my month's cancellation? I will not pay and wait for a month to get a credit again!! This is ridiculous!! I gave more than enough notice on the line! If i dont pay, my other line will be suspended!! And then i cannot wor****! And Telkom wants to know why we all cancel and go over to another service provider.................

I tried chatting to your online chat, and after spending 15min explaining everything to Tenelle Sherri, i got cut off and no attempt from this person to try and contact me again!!!

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