1 reviews | Active since Mar 2016
Billed for a cancelled contract
I got a call from Telkom Mobile Talk call centre (telesales) regarding a special promotional deal on their 7 inch Hauwei tablet in October 2015. It sounded great and I ordered one and gave them all my banking details for the monthly debit order. I was promised that the device would be delivered within 7 working days. One month later I was still waiting and eventually made enquiries. Again I was promised delivery within 7 working days. When the device arrived however they had sent me a Sony Xperia E1 cell phone. I then returned the phone the next day and cancelled the contract. They then kept on deducting money from my account for courier costs incurred when I returned the incorrect device as well as for a device that I did not have. I had to reverse the charges at my bank account. I kept calling them to tell them that I needed to reverse the charges and that they should stop deducting money from my account. Eventually they acknowledged telephonically that my contract was cancelled. This all happened in October/November 2015 and now on 15 March 2016 they are still deducting money from my account for a contract that was ended and for something I do not have.
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
