Billed for a account that is cancelled.

On 07 May 2018 i loaded a request to cancel my Telkom ADSL Residential line. we moved from on town to another and Telkom could not move the line for us. on 23 May 2018 i got conformation that the account has been cancelled and that it is resolved. since then i have every month a billing account for a service that i no longer have. for the whole of 2018 i have phoned Telkom and send them mails with all the proof that i have that this account has been cancelled and every time i was told that this faul lies with Telkom, they can see that our account has been cancelled and that we are being billed for it. every time i am told that Telkom will escalate the issue to sort it out ASAP. its been almost a year now and nothing is being done about it. the issue is not resolved. a week ago i app**** for a retail store account and i was disapproved due to my Telkom account that is in arrears and that i now have a bad credit score. this is now on my record and i will not get approved for anything. i again phoned Telkom and requested a proof of cancellation letter as well as a settlement letter and again i did not receive anything and not getting anywhere with Telkom. Applicant Name: Laubscher Pretorius (JAL) Line Nr: ********** Acc nr: ********** 81 Thank You Laubscher & Zhanne Pretorius