SL
Sean L

1 reviews | Active since Jun 2016

03 Jun 2016, 13:17

Billed for 7 months after contract finished and still no refund for over a year

<p>We cancelled 7 contracts with Telkom Mobile after they had come to the end of their 24 months. For 7 months after that we were still billed for it and after each month I phoned and they said it would be stopped and refunded. Finally after 7 months they stopped billing but now it has been more than a year and after phoning over and over again we still have not recieved the refund.</p>

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Replies (1)
Telkom
Telkom's reply05 Jun 2016, 07:17
Official

Hi SeanLomas

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is SM239859 .

We apologise for any inconvenience caused.

Kind regards

Igsaan

Telkom Social Media Team