BILLED EVEN FOR PERIOD SERVICES ARE SUSPENDED

Item: Telkom
Rating: 2
Author: Selwyn A

I just want to make sure whether or not Telkom is allowed in terms of CPA to bill a customer for a period the services of a customer was suspended? If you are not able to make use of services can you be held liable for services you were not able to access? Feedback would greatly appreciated??

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Replies (1)

Telkom's replyOfficial

27 Mar 2015, 12:05

Hello Tiekie-Loe,

Thank you for your post.

As per our telephonic conversation.

We have escalated your query to our Billing Team for further assistance and we will revert back to you with feedback.

Your reference number is SM99401.

We sincerely apologise for the inconvenience caused.

Should you have any further queries, please e-mail us at ***.

Regards
Tebogo Mongale
Telkom Social Media Team

Telkom's reply27 Mar 2015, 12:05

Official